Before scheduling your service, please review our Contraindications page to see if you are eligible for your treatment.
Change to our Cancellation Policy: ESI now requires a credit card on file to hold and book appointments. Cancellations must be made at least 24 hours before your appointment time. Failure to show up for you appointment without giving notice will result in a charge to your card equal to 50% of your service value. If notice is given within the 24 hour period, you will only be charged for 20% of the value of your service.
Spa Etiquette:
- Please arrive 15 minutes before your scheduled service
- Please allow 24 hours prior to your service to cancel your appointment
- Children under 18 having spa services must have parent sign informed consent.
- Due to safety concerns, no children are to be left unattended during client services.
- No babies or children allowed in spa rooms or clinic floor during parent services.
- Cell phones should be turned off at all times.
- ESI is not responsible for any property loss or damages incurred while at the institute
- A bathing suit is required for all tanning and sauna services, bathing suits are not provided by ESI.
Spa Services not available on Sunday or Mondays. No checks accepted.
Change to our tipping policy is as follows:
The Elaine Sterling Institute does not except tipping for spa services. We believe in a strong spa experience within a professional learning environment. Teaching our students to provide the highest level of service to every client is of the utmost concern.
