- Advanced Reservations
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.
- Cancellation Policy
As a courtesy to other Spa guests and our therapists, please give at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number is required at the time of the booking. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments. .
- Spa Arrival
We recommend that you check in at Spa Reception at least 15 minutes prior to your appointment. This gives you time to enjoy a warm or cool beverage and to start the relaxation process prior to your service. Late arrival may mean reduced treatment time. After your treatment, please enjoy the spa’s relaxation area, which will allow you to float back to reality at your own leisurely pace.
- Payment Types
We accept cash, debit cards, personal checks, Visa, MasterCard, and American Express – with proper identification. Gratuities are to be paid in cash or by check to service providers. Gratuities cannot be included in gift cards, credit cards, or check payment for services.
- Returned Checks
We graciously accept checks, Visa, Master Card, American Express for payment, however, a $25 fee will be assessed for any returned checks or return payments.
- Spa Etiquette
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
- Guests under 15 need to be accompanied by a responsible adult.
- Health Conditions
Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation.
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
We have specially designed treatments for expectant mothers. Please allow Spa Reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time.
- Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.
- Refund Policy
Series purchases and Spa Packages are non refundable.Gift certificates can be redeemed for services or retail products. Please present the gift certificate at the time of the appointment or retail purchase. Gift certificates will not be replaced if lost or stolen and will not be refunded. Gift certificates do not expire. Gift certificate purchases may be refunded within 30 days of purchase provided you possess the original receipt. The refund for the gift certificate will be issued back to the original purchase method. Skincare products or Elaine Sterling merchandise may not be returned or refunded if opened or partially used. Skincare products and merchandise can be returned within 10 days of purchase provided the product has not been opened and you present the original receipt.
- Gift Certificates
Day Spa gift certificates are non-refundable. Gift certificates should be used within 12 months of purchase or as noted on the expiration date. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. The Spa at Elaine Sterling Institute is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.
Prices for services and products are subject to change on our website and menus without advance notice.
- Terms and Conditions
The Spa at Elaine Sterling Institute reserves the right to change these terms and conditions from time to time in its sole discretion.
- Right of Refusal
The Spa at Elaine Sterling Institute reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct
- Satisfaction Guaranteed!
If for any reason we fail to meet your expectation with any of our salon or day spa services, please let us know within 24 hours of your service.